We want you to be completely satisfied with your purchase. If something’s not right, we’re here to help.

🛍️ Return Eligibility

We accept returns under the following conditions:

  • Item(s) must be returned within 14 days of delivery.
  • Item(s) must be unused, in original packaging, and in resellable condition.
  • Proof of purchase (order confirmation or receipt) is required.

📦 Final sale or clearance items are not eligible for return unless damaged or defective.

💰 Refund Process

Once we receive and inspect your return, we will notify you via email.

  • If approved, a refund will be issued to your original payment method within 5–10 business days.
  • Shipping charges are non-refundable, unless the return is due to our error.

🔁 Exchanges

We do not offer direct product exchanges. If you need a different item or size, please return the original item and place a new order.

🚚 Return Shipping

Customers are responsible for return shipping costs, unless the item was:

  • Incorrect
  • Damaged during transit
  • Defective upon arrival

We recommend using a trackable shipping method for your return.

❗ Damaged or Incorrect Orders

If your item arrived damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging (if applicable)

We’ll resolve the issue as quickly as possible at no extra cost to you.

📬 How to Return an Item

  1. Email us at support@fishingdot.com with your order number and reason for return.
  2. Wait for our return approval and instructions.
  3. Ship the item back to the address we provide.

📞 Need Help?

We’re happy to assist you with returns or questions:

New HK Trading Inc.
📍 46-26 Kissena Blvd B, Flushing, NY 11355
📧 support@fishingdot.com